Question 1

How many passengers can the business van accommodate?

Accepted Answer

PriorityTrip's luxury MPVs (Toyota Alphard/Vellfire class) accommodate up to 7–8 passengers. The luggage compartment fits 4–6 large suitcases (28 inches or larger), making it ideal for families and corporate groups.

Question 2

Is there an extra charge if my flight is delayed?

Accepted Answer

No extra charge. PriorityTrip drivers track your flight in real time. If your flight is delayed, the driver automatically adjusts the pickup time at no additional cost — this is a guaranteed policy, not a case-by-case decision.

Question 3

How do I book an airport transfer?

Accepted Answer

Book at least 24 hours in advance via the website form, WhatsApp (+886-961-222-239), or phone. For same-day urgent requests, contact us directly and we will do our best to arrange service subject to availability.

Question 4

Which airports does PriorityTrip serve?

Accepted Answer

PriorityTrip primarily serves Taoyuan International Airport (T1 and T2) and Taipei Songshan Airport. Service covers Taipei, New Taipei, Taoyuan, Keelung, Hsinchu, and Yilan in Northern Taiwan.

Question 5

Are there any hidden fees?

Accepted Answer

No hidden fees. Airport drop-off from NT$800, airport pick-up from NT$1,400. Flight delay waiting, luggage assistance, and name-board meet-and-greet are all included at no extra charge. Fixed pricing only.

Question 6

What type of vehicle does PriorityTrip use?

Accepted Answer

PriorityTrip uses Alphard-class luxury MPVs with 7–8 seats, USB-A and USB-C charging ports, universal power outlets, and full air conditioning. The driver wears a professional uniform and assists with all luggage.

Question 7

How much is a transfer from Xinyi District Taipei to Taoyuan Airport?

Accepted Answer

Xinyi District (Taipei City) to Taoyuan International Airport: 44 km, 40–55 minutes, fixed fare NT$1,400. No meter, no surge pricing — the same fare applies regardless of traffic conditions.

Question 8

Can multiple passengers share one booking to split the cost?

Accepted Answer

Yes. The fare is charged per vehicle, not per person. With up to 7–8 seats available, groups sharing one vehicle get the best per-person value. No extra charge for additional passengers.

Question 9

Where does the driver wait at Taoyuan Airport for pick-up?

Accepted Answer

The driver waits in the arrival hall of your designated terminal (T1 or T2) at Taoyuan International Airport, holding a sign with your name. Please provide your flight number when booking so the driver can track arrival in real time.

Question 10

Does PriorityTrip serve Yilan and Hsinchu to Taoyuan Airport?

Accepted Answer

Yes. Hsinchu City to TPE: 42 km, 38–52 min, NT$1,400. Zhubei City (Hsinchu County): 48 km, NT$1,500. Yilan County: approximately 80–100 km via Freeway 5 (Hsuehshan Tunnel), fare on request. Allow at least 4 hours before departure from Yilan.

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